Cancellation Policy

1. Right to revoke

You are entitled to revoke the contract without giving reasons within 14 days. The revocation period is 14 days starting on the day on which you or a third party appointed by you, that is not carrier, have/has taken possession of the goods. Or in case of a split delivery of a larger quantity of goods, when you or a third party appointed by you, that is not carrier, have/has taken possession of the last part of goods or for several partial shipments or separate pieces of goods, the last partial shipment or the last pieces.

In order to claim your right of revocation, you have to send a clear declaration to Cisterzienser Weingut Michel, Ulrich und Karen Michel GbR, DalbergstraĂźe 28, 67596 Dittelsheim-HeĂźloch, Germany, phone +49 (0) 6244 4921, fax +49 (0) 6244 5499, email: info@cisterzienser-weingut.de, informing us that you have decided to revoke the contract. You may use the attached sample revocation form, which is, however, not obligatory.

In order to observe the revocation period, it is sufficient to send the declaration, which informs us about your intention to revoke the contract, before the revocation period expires.

2. Consequences of revocation

If you revoke the contract, we are obliged to refund all payments that we have received, including delivery costs (other than any additional costs arising from a different kind of delivery method than the cheaper standard delivery recommended by us) immediately and at the latest within 14 days starting on the day, on which we have received the revocation notification.

To refund the payment, we shall use the same means of payment you have used for the transaction, unless a different payment method has been agreed upon; additional fees shall in no case be charged for the refund. We are entitled to reject a refund until the goods have been returned to us or you have provided evidence that you have returned the goods, whichever occurs first.

You are obliged to return or consign the goods immediately and in any case at the latest within 14 days starting on the day you have notified us of the revocation of the contract. The deadline is deemed to be observed if you dispatch the goods before the expiry of the 14-day period.

You bear the direct costs of returning the goods. The costs of goods which cannot be returned via ordinary mail due to their appearance or texture are estimated not to exceed 90 EUR.

You are only obliged to cover the costs of any loss in value of the goods if this loss in value is the result of handling on your part beyond what is necessary to ascertain the nature, properties, and functioning of the goods.

3. Sample Revocation Form

If you wish to revoke the contract, please send the revocation to:

  • by mail
    Cisterzienser Weingut Michel
    Ulrich und Karen Michel GbR
    DalbergstraĂźe 28
    67596 Dittelsheim-HeĂźloch
    Germany
  • by fax
    +49 (0) 6244 54 99
  • by email
    info@cisterzienser-weingut.de

With the following content:

I/we (*) herewith revoke the contract concluded by me/us (*) concerning the purchase of the following goods/service delivery (*)

  • ordered on/received on (*)
  • name of consumer(s)
  • address of consumer(s)
  • signature of consumer(s) (only applicable if submitted on paper)
  • date

(*) Please delete where inapplicable

Upon receipt of your revocation we will send you a confirmation (e.g. via email) immediately.

4. Please note

Unless otherwise agreed, right of revocation in accordance with paragraph 312 g section 2 BGB (German Civil Code) shall not apply for contracts referring to the delivery of perishable goods or goods with a short expiry date. Unless otherwise agreed, in accordance with paragraph 312 g section 2 BGB (German Civil Code) the right of revocation prematurely expires for contracts referring to the delivery of sealed goods that are not suitable to be returned due to health protection and hygienic reasons when the seal has been removed after delivery.

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